The Canada Revenue Agency has locked an unknown number of taxpayers out of its online platform, telling users their email addresses have been removed from their accounts with little explanation.
The CRA said that taxpayers who had their emails removed and got locked out of their accounts this week can rest assured their personal information is safe.
The mass account lockouts were not caused by a hack or security breach, “Daily Hive” reported, quoting the federal tax agency as saying on Tuesday night.
Instead, some Canadians who were signed up for My Account alerts had their emails removed “proactively by the CRA as a security precaution in the context of ongoing investigative work,” spokesperson Christopher Doody said.
Affected Canadians will receive a letter via snail mail with instructions on how to unlock their account, Doody added.
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